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Renting a Car Ireland - FAQs

Car Hire Questions & Answers

Help With The 353 Car Rental Booking Process
   
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Yes. We have a fully secure site. 353 Car Rental use Verisign 1024 bit SSL Web Protection and Encryption to offer secure communications by encrypting all data exchanged to and from the booking form on the website. Because of this you can pass your credit card and personal details through our booking system with confidence.

We have strict guidelines as to our client's privacy and we will not pass on your details to any other party for any reason.
   
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When you click on the "submit" button you will receive your booking number beginning with "ICR" followed by a 6 digit number e.g. ICR125631. You will automatically receive an e-mail to the address you have supplied outlining your booking details. When you create a booking a secure confirmation is sent to the 353 Car Rental reservation desk in Limerick, Ireland. The rental is then added to the system and the car is made available for hire. A booking deposit is charged to your credit card at this stage.

Please ensure that you complete the Booking Form in Full, (paying particular attention when noting your Credit Card Details and E-mail address), and that you have ensured that you are aware of the costs involved. When you arrive at the rental desk at the airport you will sign a rental agreement, pay any additional costs, be taken to your vehicle and then be given any instruction on the vehicle as may be required.

Once you have started to drive the car you are liable for any accidents, damage or other costs incurred until the vehicle is safely returned to the airport compound.
   
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We operate the most modern fleet of cars in Ireland and 95% of our vehicles will be under 6 months old. When you ask for a quotation you will see that there are often 2 or more models or makes offered within the "Car Group".

353 Car Rental cannot guarantee a particular make or model of car but we will guarantee a car within the "Car Group" will be available for collection as required. Specific requests for Cars with CD Players, airbags etc: and or other features cannot be guaranteed as being available but we will make every attempt to supply if you request them in the "additional comments" filed of the booking form.

It is recommended that travellers with additional luggage such as Golf Clubs or Fishing equipment rent a vehicle one grade above the normal requirements shown on the quote form. If a renter has a specific requirement for options please state them in the comments box of the rental booking form. 353 Car Rental will try to comply with any reasonable request but cannot guarantee availability of a specific model.
   
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LICENCE POLICY In order to rent a car from us, we require that you hold a full, unendorsed driving licence for at least 12 months prior to the start of your rental. Licences must be produced in person at the rental location on collection of the vehicle. The licence must be from your country of permanent residence. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted. Customers from the United Kingdom must present both the card and paper part of their licence. Where the paper part is missing, our rental agent will be required to contact the DVLA to confirm that there are no endorsements on the license. Due to the time involved, we charge an administration fee of € 11.35 for this service. Please note that the DVLA can only be contacted during their regular opening hours and we accept no liability for being unable to release a car to a customer in the event that the DVLA is uncontactable. Irish Law requires that drivers are in possession of their driving licence at all times. Please note that failure to inform us of endorsements on your licence will result in us being unable to provide you with a car and a forfeiture of any deposit taken.
   
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Drivers must be eligible to hold a drivers licence for 8 years at the commencement of rental to drive all vehicle groups except for group PDAR. Drivers must be eligible to hold a license for 11 years for group PDAR. Drivers over the age of 74 will need to provide a medical certificate which states that they are fit to drive and a letter from their insurance company stating that they are currently driving and have not had an accident within the last 5 years. This information must be received at least 5 working days in advance of your rental.
   
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Collision Damage Insurance covers damage to the rental car and limits the liability for damages to a vehicle whilst on hire. In case of an accident resulting in damage to a rental vehicle the Customer is liable for a payment for damage to the rental car.

This liability can be reduced to € 100 at an additional charge between € 17-19 per day. The excess on luxury cars, minivans and minibuses can be reduced to € 100 for an additional charge of € 19 per day. These charges are collected at the point of collection by the reservations agent.

353 Car Rental include CDW insurance in the quoted rate unless you indicate on the booking page that you do not wish to have this included.
   
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This insurance option limits your financial liability for loss or theft of the 353 Car Rental vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. If Theft is not included in the rate you have chosen it is available locally at € 7.50 per day.
   
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Master Rental Insurance may allow you to avoid the additional cost of the theft and collision damage waiver (CDW) for rental cars in some countries.

This coverage is ONLY available with Gold or Platinum MasterCard's issued by US banks. If you pay for the entire rental with your eligible MasterCard card, you may be covered for up to $50,000 without excess. This is an insurance program; certain restrictions and exclusions apply. In order to establish if your MasterCard includes Auto Rental Insurance in the Republic of Ireland please call your credit card issuer and/or MasterCard at 1 800 6227747.

This coverage is a service provided by MasterCard to the cardholder and therefore it is the cardholders responsibility to ensure that they are adequately covered for the entire duration of the rental period.
   
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Yes. Please indicate in the "additional comments" field on the booking for that you require a baby seat. Please advise us your child’s weight. Child / Baby Seats are Mandatory in Ireland. Child Seats and Baby seats are available by prior notification at an additional cost of € 49 per rental. Baby seats are NOT available for rental for children under 6 months old.

NEW EU CHILD SAFETY PROTECTION LAWS HAVE COME INTO FORCE making it compulsory for all children to travel in the correct child seat, booster seat or booster cushion. Notes: Where safety belts have been fitted they must be worn. Children under 3 years of age must not travel in a car or goods vehicle unless restrained in the correct child seat. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat, booster seat or booster cushion when travelling in cars or goods vehicles. Children over 3 years of age must travel in a rear seat in vehicles not fitted with safety belts.

Rearward-facing child car seats must NEVER be used in the front passenger seat of cars with an active airbag. Drivers have a legal responsibility to ensure passengers aged under 17 use the correct seat, booster seat, booster cushion or seatbelt.
   
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Yes. If you wish to drive in Northern Ireland it is a requirement of rental that they inform 353 Car Rental that you wish to do so on collection of the vehicle. (Usually at the airport desk)

An additional charge of € 30 applies. This is to extend the AA 24 hour roadside assistance to cover Northern Ireland and is compulsory. The renter is free then to drive throughout Northern Ireland.

Cars can not be taken off the island of Ireland.
   
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FUEL POLICY For your convenience, we offer the following 2 fuel options: 1. PREPAID FUEL OPTION Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. To avail of this option, the fuel tank MUST BE RETURNED EMPTY. No refunds will be given for unused fuel. Prices for this option are set locally. 2. FLEXI FUEL OPTION Pay a deposit for a full tank of fuel when picking up the rental car at market rates and on return the renter has two options:

Return with a full tank and the fuel deposit will be refunded automatically.
Return the tank less than full and pay for any used fuel plus a Refill Service Charge.
   
Close  If you wish to change or cancel your reservation please send an e-mail to 353 Car Rental at the following email address: res@europcar.ie please mark on the subject line if you wish to "amend" or "cancel" the reservation. Please always note your reservation number on the e-mail.
   
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Yes. Charges may apply for some locations. You can see what charges may apply if you calculate your rate on the booking engine.
   
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DUBLIN AIRPORT: Car Hire Section, Arrivals Hall, Dublin Airport. Tel: + 353 1 8122800. Directions to our Dublin Airport desk: Turn right when you come out of baggage reclaim, you will see the Car Rental desks directly in front of you, we are the last desk in the row.

DUBLIN CITY: 1 Mark Street, Off Pearse Street, Dublin 2. Tel: + 353 1 6485900.

SHANNON AIRPORT: Arrivals Hall, Shannon Airport. Tel: + 353 61 206040.

CORK AIRPORT: Arrivals Hall, Cork Airport. Tel: + 353 21 2400100.

KERRY AIRPORT: Arrivals Hall, Kerry Airport. Tel: + 353 61 206080.

KNOCK AIRPORT: Arrivals Hall, Knock Airport. Tel: +353 61 206094.

We deliver cars to many other locations including: Killarney town, Galway City and Airport, and Cork City. If you require a delivery to any one of these locations please contact our reservations team for details of delivery charges and meeting points.
   
Close  If you flight is cancelled please contact us via e-mail or to one of our Toll Free numbers. UK and Europe: 00800 4747 4227, United States 1 877 347 3227. Our international number is + 353 61 206088. We will make every effort to keep you car until you arrive.
   
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We can not accept the insurance coverage of a hirer if his/her policy is not a fully comprehensive Irish policy. Insurance coverage from overseas companies or insurers is not accepted due to past problems experienced. This is normal policy for Irish Car rental companies.
   
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The only credit card insurance that covers for Auto rental insurance in the Republic of Ireland is MasterCard Gold or Platinum (issued in the United States). Please contact MasterCard direct to have this confirmed to you. Toll Free 1 800 622 7747
   
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It is always best to receive written confirmation from MasterCard that you are covered. Please pay particular attention to the fine print in relation to the rental duration permitted.
   
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353 Car Rental accepts MasterCard, Visa, American Express and Diners Club.
   
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If you get a traffic violation while in possession of a 353 Car Rental vehicle please advise our staff on return.
   
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In the very unlikely event of a breakdown with 353 Car Rental help is never far away. You are covered by 24hour AA Roadside assistance insurance. Details of this service will be provided in the rental agreement wallet you receive on arrival.
   
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We need your credit card number when you are booking the car. Please note the 353 Car Rental site is secure. Your personal details will not be shared with third Parties at any stage.
   
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Unfortunately this is not possible. By law the seats have to stay in the van. However Cargo vans are available on request. Please contact the reservations team.
   
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Full contact details are on your rental documentation. You can e-mail us here Please submit your booking or rental agreement number also.
   
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In the unlikely event that you are not completely satisfied with your rental car please call the nearest office to you. The telephone numbers will be supplied to you on arrival.
   
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On average vehicles are less that six months old. Every effort is made to have the best vehicle available.
   
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Every Car is covered by a 24-Hour AA Roadside assistance policy. The Free phone details in Ireland are available with your rental agreement when you pick the car up. 353 Car Rental has a specific Policy with the AA in Ireland (The AA in Ireland is similar to "AAA" in the U.S.). Please be advised that call out charges may apply in the event that the call out does not arise from a mechanical fault with the 353 Car Rental vehicle.
   
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In the event of a traffic accident please notify 353 Car Rental as soon as possible Contact the Irish Police (Gardai) on 999 and ensure that the police (Gardai) are called, so that they can report the accident. Do not admit liability at any stage.
   
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If you drive a stick shift at home and are well used to it, you should have no trouble in Ireland, except that the gear stick is on your left-hand side. With the small country roads and all the hills in Ireland it is sometimes better to have automatic.
   
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Yes. The rate is at 13.5%. This can not be claimed back by non-US Nationals as car rental is a service not a product. VAT is applicable on all extras purchased. All additional services and insurance's are subject to VAT @13.5%
   
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Yes. You can call the nearest car rental location to extend your rental. Our phone number will be on the rental agreement.
   
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Unfortunately this is not permitted. Towing is a violation of the rental agreement and is not permitted under any circumstances
   
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Unfortunately roof racks and bicycle racks are not available for hire and may not be attached to the rental car.
   
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FORMS OF PAYMENT We require that the main driver of the car is the holder of a major credit card (MasterCard, Visa, American Express and Diners Club are accepted) which must be produced on arrival. Payment must be made with a credit card as we do not accept other forms of payment (cash, debit cards, electronic cards or the credit card from a third party will NOT be accepted). At the time of rental, there must be sufficient funds on your card to cover the entire cost of the rental. This includes the insurance excess amount should you decline our excess waiver insurance on collection of the vehicle. Holders of a 'Chip and Pin' credit card must know their PIN number.
   
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In order to rent a car from us, you must have your driving licence and credit card (in your own name) with you on collection of the vehicle. Unfortunately we will be unable to rent a vehicle to a customer who does not fulfil these criteria and we will not be held liable for any costs incurred if a customer is unable to pick up their car as a result of failing to produce the above items or not knowing their credit card 'Chip and Pin' number.
   
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Vehicle Excess INCLUSIVE RATES If you have selected a rate inclusive of CDW and Theft insurance, your vehicle will have the following excess/deductible:
EBMN/EDMN/CDMN € 1200
IDMN/CWMN/IDMD/EDAN/CDAN/IDAR € 1600
FDMR/SVMR/SVAR/FDAR/FFMR/FFAR/IFMR/IFAR € 1800
FVMR/PDAR € 2000

EXCLUSIVE RATES Only applicable for US/Canadian residents who have a US issued World Mastercard or Canadian issued Visa/Mastercard with relevant cover for the Republic of Ireland. If you have chosen a rate exclusive of CDW and Theft insurance, € 2000 WILL BE CHARGED TO YOUR CARD. If there is any damage, this amount can be claimed back through your credit card company. No damage on return will result in a full refund of the € 2000 to your card. We cannot be held responsible for any exchange rate charges as a result. In order to establish if your US MasterCard or Canadian VisaCard/MasterCard includes Auto Rental Insurance in the Republic of Ireland please call your credit card issuer before making your reservation. It is important to confirm to your credit card issuer that the Republic of Ireland as your place of rental. You must provide a letter on arrival confirming your cover in the Republic of Ireland dated within 2 weeks of your arrival date. If you choose to waive our CDW and Theft insurance, an administration fee of € 28.38 will apply to your rental. Please note that we DO NOT ACCEPT Travel Guard Insurance.
   
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VEHICLE HOLD Vehicles will only be held for 2 hours after the booked pickup time/landing time within our opening hours. After this time, the vehicle may not be available.
   
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Flight Information (if collecting from an airport location) For all airport collections, we ask you provide us with the correct flight number and arrival time when booking your vehicle. This is to ensure that if your flight is delayed your car will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. If we do not receive this information in time, we cannot take responsibility for a failed rental.
   
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TOLL ROADS The M50 uses a barrier free tolling system between junctions 6 and 7. All of our vehicles are registered with the Toll Operator (Eflow). If you make use of this toll road, we will pay the Toll Operator directly on your behalf to ensure you are not fined for non-payment. In turn, we will charge your credit card. Please note that if you decide to pay Eflow directly, they will not refund your duplicate payment. The charge for a car is € 4.60 (€ 3.10 plus admin fee) and the charge for a van is € 6.70 per crossing (€ 5.20 plus admin fee).
   
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DEPOSIT/CANCELLATION POLICY
-Once availability has been confirmed, 60% is charged.
-Cancellation Insurance can be purchased for € 5.00 per booked week. If Cancellation Insurance has been purchased, and you cancel at least 24 hours before your pickup time, all charges less the Cancellation Insurance will be refunded.
-Where Cancellation Insurance has not been purchased, reservations cancelled at least 24 hours before your pickup time will incur a 15% cancellation fee.
-Cancellations less than 24 hours from the pickup time will result in a loss of your deposit.
   
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Please note that all charges above are inclusive of VAT @ 13.5%. All rentals are subject to a processing fee of € 7.20. Hirer is liable for all parking and traffic violations. Any parking and litter fines will be billed to the customer with an administration fee of € 30.00.
   
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OPTIONAL COVERAGES The following optional coverages/items will be offered on collection of the vehicle:

Super Damage Waiver Insurance€ 18.16 to € 22.70 per day
( Minimum 2 day SDW charge )
Additional Driver€ 9.08 per day per driver
Baby/Booster seat€ 6.81 per day (Max charge € 47.67)
GPS unit€ 10.00 per day / € 50.00 per week
Travel to Northern Ireland€ 34.05 per car
Returning to different location in a different county€ 68.10
Returning to different location in the same county€ 34.05
   
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Airport / Premium Locations Please note that all airport collections are subject to an airport surcharge of € 28. Some of our other locations also incur a premium location fee of € 28.
   
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Reservations Department International +353 1 8441944
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